Refund policy
We want you to love your Barista-It order every time. However, if something isn’t quite right, our customer service team is here to help. In most cases, we can quickly resolve issues by fixing errors, replacing items, or arranging a refund.
We’re not able to accept returns or issue a refund for personalised items. Anything that’s been made just for you, such as personalised coffee bags, syrups, prints & Bundles. (Anything with customisation).
If you need support, please contact us at hello@barista-it.com and our team will be happy to help.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (we do not accept returns on opened products or custom products including personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we also cannot accept returns on sale items or gift cards.
Refunds:
We will notify you once we’ve received and inspected your return request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@barista-it.com
